Wholesale Common Questions

Our minimum order quantity is $500 AUD for your first order. This ensures that we maintain our commitment to quality and sustainability by producing in small, meaningful batches. However, for larger custom orders or ongoing partnerships, we can discuss flexible terms.

Yes, we offer custom product options for wholesale partners, including modifications to materials, finishes, or sizes. Custom orders typically require a longer timeframe, and completion times will depend on the scope of the project. Feel free to reach out to discuss your specific needs.

For unstuck items in our Melbourne Warehouse can be dispatched in 1-3 days from your order being placed.

Our standard lead times are 4-6 weeks for Pre-Order Collections. For custom pieces, made-to-order collections or larger bulk orders, this timeframe may extend to 10-12 weeks. We’ll always provide updates on your order’s progress and delivery schedule.

Yes, we offer samples for most of our product lines. Sample costs are typically billed at wholesale pricing, with shipping costs covered by the buyer. If you proceed with a larger order, we may be able to apply a credit for the cost of the sample.

Yes, of course. Our team will be able to help you with your order measurements, weights, and pickup address so that you can arrange delivery directly with your chosen shipping provider.

Please make sure you are logged inpriorto adding items to your cart. If you log in after adding items to the cart, unfortunately, the discount pricing will not show. Please give us a call, and we can place your order on our back end to ensure the pricing is correct.

Our next shipment will be in November, and this will be our last delivery for 2024. Please use this time to place orders for November arrival to ensure you have stock available for Summer and Christmas trade.

Yes, we offer a 50% deposit option for pre-orders, with the final payment due 1 week before delivery. Please select 'bank transfer' at checkout as your payment option so that you can manually pay the deposit, and we will mark this on your order. Please note that wecannot confirm your orderuntil the 50% deposit is received. You can review our full terms and conditions [here]

We ship both domestically and internationally. Shipping costs are calculated based on the order size, weight, and destination. We offer flexible shipping options, including freight services for larger orders. Shipping costs are covered by the buyer, but we work closely with our partners to secure competitive rates.

We accept returns for faulty or damaged products within 7 days of receiving your order. Please inspect your order upon arrival and contact us immediately if there are any issues. Due to the handmade nature of our products, minor variations are expected and are not considered faults.

To place a wholesale order, simply contact us via our website’s wholesale portal or email us directly at wholesale@blacksaltco.com. Once your account is set up, you can browse our trade catalog and place orders online or through our customer service team.